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Company News
Please click this link to read our latest newsletter.
Frequently Asked Questions
As mentioned in our Newsletter we are compiling a list of
frequently asked questions.Click on this link for the first (albeit short)
draft.
Extended Help Facility
Click on
this link for examples of our Extended Help System
Reporting using Pivot Tables
Yet another link to
click on for more information.
miracleHousing Version 6
Version 6 of miracleHousing is now available for you to install.
The Introduction to our Issue Document follows.Click here for to
access the full PDF Document (33 pages).
WELCOME TO RELEASE
6.1
The document lays out the main areas of change from the previous
version, but only tells a brief tale of the new areas. Accompanying
the document are separate write-ups on specific areas such as
pre-/post- inspections, texting and e-mailing tenants.
It is
envisaged that the software will initially be loaded into the
Association’s test system where it will remain for approximately a
week at which point it will be transferred to the live system. The
test system will be unavailable for about ½ day whilst the release
is installed and the live system will be down for about 1½ hours.
The installation will be done remotely.
‘texting / e-mailing
tenants’, ‘survey module’, ‘gas servicing’, '’survey’ and ‘pre-/post
inspections’ are new modules which come free-of-charge in the first
instance but, if used, will raise an extra charge to your annual
software maintenance. If you are interested in any of these new
modules then please call for a fuller discussion.
Apart from the
new modules there have been significant advancements in areas such
as:
• Mail Merges
There are now facilities to produce tenant statements, factoring
invoices and works orders as mail merge documents.
(if you are interested in going down this route then please give
Miracle a ring to discuss as working examples can be used as a base
master document)
• The search dialog routine has been altered to allow for
‘literal’ searches to be performed i.e. the phonetic facility can
now be made optional
• Action agendas
Many new fields have been added to the actions agenda layout
facility. Examples of this are the maintenance of housing benefit
information and service access details. For a full list of fields
now available see the table below.
• JVI (joint visit indicators) have been radically overhauled
Whereas before the entry of a joint visit indicator merely meant
holding a piece of text against the tenant’s records, the facility
has now been expanded to include a colour coded warning that will be
given when calling up a tenant’s record. It is also possible to hold
more than one indicator against a tenant. E.g. it could be that a
tenant is elderly and also of a nervous disposition. Both these
conditions will be displayed in the enquiry centre with the more
severe dictating the colour of the JVI button.
• Automatic payments
The automatic payment posting has been extended to include
payments received from a source other than housing benefit or a
direct source such as Allpay. This might be of particular interest
to Associations who deal with Supporting People.
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